Instant replies, text and voice notes, on the channel Morocco actually uses.
Dima m3ak · Always with you
AI agents that never sleep — and speak your customers’ language.
Dimaya answers, books, qualifies and follows up on WhatsApp, web chat, voice and email, 24/7. It switches between Darija, French, Arabic and English mid-conversation — and hands off to your team when a human should decide.
- 24/7 on WhatsApp, web & voice
- Darija · Français · العربية · English
- Live in under 5 minutes
Dimaya · Clinic reception
Online, always
- Salam, wach kayn chi rendez-vous ghedda f sbah?
- Wa3alaykom salam! Ghedda kayn 9:30 wla 11:00. Ach katfaddal?
- 11h c’est parfait, merci 🙏
- C’est réservé ✅ Demain à 11:00. Je vous envoie un rappel la veille.
- Google Calendar · Tomorrow 11:00
The name
“Dima” means always.
In Moroccan Darija and Arabic, ديما (dima) means always, continually — as in “dima m3ak”, always with you.
Add the personal suffix -ya and you get Dimaya: an always-on, proactive digital coworker that never takes a night off.
Channels
One agent. Every channel your customers already use.
Every message, call and email lands in a single conversational core, so the agent remembers the customer whatever the channel.
Web chat
A lightweight widget on your site that qualifies visitors while they browse.
Voice & phone
Real-time Talk Mode targeting sub-600 ms turns, and SIP phone agents.
Email & social DMs
Email, Instagram and Messenger threads answered in the same voice.
Slack & Teams
An internal assistant for HR and IT questions, where employees already work.
SMS
Reminders and confirmations for customers who are not on WhatsApp.
Before and after
What changes in your first month.
TodayWith Dimaya
Calls and messages after 6 pm go unanswered.Every call and message answered, day and night.
Leads wait until Monday and go cold.Leads qualified and in your CRM within a minute.
Reception is overloaded; patients miss appointments.Bookings and multilingual reminders run on their own.
Support drowns in “where is my order?”Order status answered straight from Shopify or your ERP.
HR and IT answer the same questions every day.An internal assistant answers on Slack, Teams or WhatsApp.
Use cases
Built for the teams that cannot afford to miss a message.
Clinics & professional practices
Missed calls, overloaded reception, no-shows.
24/7 booking in Outlook or Google Calendar, with reminders in the patient’s language.
B2B SMBs & mid-market
Leads go cold without instant qualification.
Qualification on WhatsApp and web, scoring, CRM record creation and routing to sales.
E-commerce & retail
Support flooded with delivery and return questions.
Order tracking from Shopify, WooCommerce or your ERP, and dispute handling.
Events & demos
You need to show AI value in under five minutes.
Generate an agent in under two minutes and test it live on WhatsApp.
Enterprises
HR and IT drown in repetitive employee questions.
An internal assistant on Slack, Teams or WhatsApp, grounded in your policies.
Field operations & fleets
Supply shrinkage, unreported absences, vehicle misuse.
Dimaya Ops: a copilot on GPS, timeclocks and AI camera events.
Product
Ten modules, one platform.
Start with a single agent on WhatsApp. Grow into workflows, proactive sequences and field operations without changing tools.
Omnichannel Gateway
WhatsApp, web widget, voice, email, Instagram, Messenger, SMS, Slack and Teams.
Conversational Core
Per-agent knowledge base (RAG), long-term memory, multi-agent routing, multi-LLM.
Visual Workflow Engine
A no-code canvas with conditions, external actions and simulation before go-live.
Proactivity & Autonomy
Event triggers, follow-up sequences, daily briefings and anti-spam guardrails.
Human-in-the-Loop
Shared team inbox, contextual escalation, takeover and one-click approval cards.
Skills & Integrations
Calendars, CRMs, e-commerce, Zapier and Make, ERPs and an MCP server.
Dimaya Ops
Telematics, timeclocks, geofencing, video events and anomaly alerts.
Analytics & Cost
Resolution KPIs, CSAT and per-conversation LLM cost tracking.
Voice & Telephony
Audio notes, real-time Talk Mode and SIP phone agents.
Enterprise Governance
Workspaces, roles, API keys, usage billing and a multilingual interface.
How it works
From documents to a working agent in four steps.
Configure
Set the personality and instructions, and upload your documents — PDFs, spreadsheets, FAQs.
Connect
Scan a WhatsApp QR code, add the web widget or forward a phone number.
Integrate
Plug in your calendar, CRM, store or ERP so the agent can act, not just answer.
Automate
Let the agent resolve routine requests while your team approves what matters.
Performance
Engineered for speed you can feel.
- text reply
- < 3 s
- voice turn
- < 600 ms
- first contact with a new lead
- < 1 min
- conversations resolved without a human
- 60–80 %
- to deploy a knowledge-based agent
- < 5 min
- uptime, full tenant isolation
- 99.9 %
Engineering targets the platform is built and tested against.
Pricing
Simple plans that grow with your volume.
Pilot customers start free, with usage metered from day one. Paid plans open with self-serve billing.
Starter
$49 / month
- 1 agent
- Web chat + WhatsApp
- 500 conversations / month
Most popular
Pro
$149 / month
- 3 agents
- 4 channels
- Knowledge base (RAG)
- CRM sync
- 2,500 conversations / month
Business
$399 / month
- 10 agents
- All channels
- Proactive sequences
- Team inbox
- 10,000 conversations / month
Dimaya Ops
$799 / month
- Everything in Business
- GPS & telematics
- Timeclocks
- AI camera events
Enterprise
From $1,500
- Unlimited agents
- 99.95 % SLA
- Sovereign LLMs
- Resolution-based billing
Trust
Enterprise-grade from the first conversation.
Tenant isolation
Every workspace is isolated at the database level with row-level security.
Encryption
AES-256 at rest and TLS 1.3 in transit, with full audit logs.
Compliance
Designed for GDPR and Moroccan Law 09-08 (CNDP).
Sovereign option
The Dimaya Edge Box runs open models on your premises when data cannot leave.
Model-agnostic
Routing across leading AI providers, or bring your own keys.
Humans in control
Sensitive actions wait for a one-click approval from your team.
Roadmap
Where we are going.
Phase 1 · Now
Market parity
Knowledge base, web widget, escalation and team inbox, WhatsApp workflows, simulation, analytics and a public API.
Phase 2 · Next
Proactivity
Agent generator, memory, multi-agent routing, proactive follow-ups, Talk Mode, key integrations and the Dimaya Ops pilot.
Phase 3 · Later
Scale & ecosystem
Headless mode, agent swarms, SIP telephony, ERP connectors, MCP server, white-label and a marketplace.
FAQ
Questions we hear often.
Which languages does Dimaya speak?
Moroccan Darija — in Arabic script and in Latin letters (Arabizi) — French, Modern Standard Arabic and English. It follows the customer when they switch language mid-conversation.
Which channels can I connect?
WhatsApp, a web chat widget, voice and phone, email, Instagram and Messenger, SMS, Slack and Microsoft Teams. One agent can serve all of them.
Will it replace my team?
No. Dimaya handles routine requests around the clock and escalates to your team with the full context. Sensitive actions such as refunds wait for a human approval.
How long does it take to set up?
A knowledge-based agent can go live in minutes: upload your documents, connect WhatsApp or the web widget, and test it. Integrations with calendars, CRMs or ERPs take longer depending on your systems.
Where is my data stored, and is it secure?
Each workspace is isolated, data is encrypted at rest and in transit, and every action is logged. For strict sovereignty requirements, the Dimaya Edge Box keeps inference on your premises.
Which AI models do you use?
Dimaya routes each task to the right model: fast, cost-efficient models for routine chat and frontier models for complex reasoning. Enterprise customers can bring their own keys or run open models on-premise.
What does the pilot include?
Pilot customers use the platform free of charge, with usage measured from day one, and work directly with our team to shape the product.
Contact
Put an always-on coworker to work.
Tell us about your business and the conversations you want to automate. We will set up a pilot agent with you.